Terminal 3 re-opens its doors to the public 15 months into the global pandemic, with 11 Virgin flights set to take off, but teething problems threaten to delay one of the departures. It's business as usual in Terminal 5 as Passenger Experience Manager Tas is called to deal with an arriving passenger who is refusing to pay for his mandatory Covid tests, while the City of London Corporation's Animal Reception Centre have quarantined two dogs who have flown into the USA without proof of treatment for tapeworm.
